The essential elements in the success of the Dolder Grand are our dedication, our enthusiasm and our passion for providing exceptional service at all times. Benefit from our expertise and find out about new ideas and ways of implementing them in your own working life.

This course is aimed at those working in the service sector who want to understand their clients and be able to impress them by conducting themselves in a confident, competent manner even in difficult situations. The course covers the following areas:


  • Client types and needs analysis
  • Service standards (adapted to your company)
  • Style and appearance
  • Communication
  • Handling complaints
  • Hotel management (upon request)


Price including course material, coffee breaks and lunch:

  • Half day:
    CHF 390.00 per person (6 participants)
    CHF 340.00 per person (7 to 20 participants)
    Weekdays, 8.30 am to 1.00 pm


  • Full day:
    CHF 530.00 per person (6 participants)
    CHF 420.00 per person (7 to 20 participants)
    Weekdays, 9.00 am to 5.00 pm